Clinic24 Knowledge Hub

Practical insights for modern clinics

Explore practical guides on patient communication, automated scheduling, and building a more responsive, profitable clinic operation.

Practice manager checking call records securely on a laptop

Compliance & GuidesSep 29, 2026

UK GDPR and Recording Patient Calls: A Guide for Clinics

What UK GDPR and the Data Protection Act 2018 mean for clinics that record or summarise patient calls, including AI call handling.

What this article covers

Health data is special category data under UK GDPR.
You need a lawful basis and a special category condition to process it.
Tell callers that calls are recorded, why, and how long you keep them.

4 min readRead article

Singapore clinic with a queue at the counter and a busy assistant

Clinic OperationsSep 29, 2026

Easing Clinic Manpower Shortages in Singapore with AI Call Handling

How Singapore clinics can reduce pressure on clinic assistants by moving routine patient calls to an AI receptionist, without cutting service.

What this article covers

Most clinic calls are routine and predictable.
Every call handled automatically is time back for your assistants.
Peak hours and after-hours calls benefit most.

4 min readRead article

Clinic phone forwarding a patient call after hours in a Malaysian clinic

Clinic OperationsSep 28, 2026

How to Set Up Call Forwarding for Your Clinic in Malaysia

A step-by-step guide for Malaysian clinics to forward calls when busy, unanswered or after hours, on Maxis, CelcomDigi, U Mobile and business landlines.

What this article covers

Conditional forwarding sends calls onward only when you are busy, do not answer or are unreachable, so your team still picks up first.
Standard GSM codes work on Maxis, CelcomDigi, U Mobile and Unifi Mobile lines.
Landlines and business lines are set up through the provider, usually with one phone call.

4 min readRead article

Busy Malaysian clinic front desk during the festive season

Clinic OperationsSep 28, 2026

Handling Patient Calls During Hari Raya and Chinese New Year

How Malaysian clinics can plan festive-season hours, avoid missed calls and keep bookings flowing during Hari Raya, Chinese New Year and Deepavali.

What this article covers

Publish festive hours at least two weeks ahead, everywhere patients look.
Expect a spike in calls just before and just after each holiday.
Make sure every call gets an answer, even when the clinic is closed.

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Clinic manager reviewing patient call records securely on a laptop

Compliance & GuidesSep 25, 2026

What Malaysia's PDPA Means for Clinic Call Recordings

A plain-English guide to the Personal Data Protection Act 2010 and its 2024 amendments for Malaysian clinics that record or summarise patient phone calls.

What this article covers

The PDPA applies to personal data your clinic processes in commercial transactions, including call recordings.
Tell callers that calls may be recorded and why.
Keep recordings only as long as you need them, and limit who can access them.

4 min readRead article